The market for conversational AI is growing rapidly due to increased demand across several industries, including healthcare, BFSI, telecom, retail and e-commerce, and automotive. The most receptive industries to this are retail and e-commerce, because to their focus on enhancing customer experience and accelerating sales. New advances in Natural Language Processing (NLP), Machine Learning (ML), and AI-driven automation are enabling businesses to use text-based, voice-based, and multimodal AI to improve engagement and optimise operations. Projected to expand at a 33.4% compound annual growth rate (CAGR),
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Market Dynamics
Automated Speech Recognition (ASR), Natural Language Processing (NLP), Text-to-Speech (TTS), Speech-to-Text (STT), and Machine Learning & Deep Learning are the technological categories that make up this area. NLP, or natural language processing, has a significant market share of 39.8% and is the industry leader. During the forecast period, it is anticipated to expand at a compound annual growth rate of 24%.
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Segments-
By Technology:
o Natural Language Processing (NLP)
o Machine Learning & Deep Learning
o Automated Speech Recognition (ASR)
o Text-to-Speech (TTS) & Speech-to-Text (STT)l
Microsoft announced an updated version of Microsoft Teams Premium in February 2023. The update incorporates the newest technology to make meetings more intelligent, customised, and safe, including Large Language Models driven by OpenAI's GPT-3.5.
Key Players
Microsoft, IBM, Google, Amazon, Rasa, Ada, LivePerson, Kore.ai, Yellow.ai, DeepSeek, Mistral AI, Intercom, Salesken, SmatBot, CoRover are some of the key players in the industry. The key players in the industry are actively pursuing strategic developments such as product launches, partnership agreements, etc to gain a further foothold in the market.
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